To terminate your services you must cancel via our WHMCS billing area at https://billing.atomicnetworks.co/ using the cancellation request form. A cancellation request must be submitted when a client wishes to no longer proceed with their service. Accounts with a credit card on file will automatically attempt to renew until cancelled. Unless specified per special arrangement, we do not hold our clients accountable to any contracts. Our customers can cancel at any time.
Refer to our AUP for acceptable usage policies.
Atomic Networks maintains ownership of all IPv4/IPv6 addresses allocated to you. We reserve all rights to change, remove, or blacklist IP addresses from your use.
Atomic Networks offers a forty-eight hour guaranteed refund. Services are eligible for refund if within the forty-eight hour period an order has been placed and payment has been received. If outside of the forty-eight hour period, and/or if significant usage has been observed within the forty-eight hour period, a refund will not be given. This term does not apply to dedicated servers, setup fees, and add-ons. In the event of an Acceptable Use Policy or Terms of Service violation, all refund requests are void. All refund requests are granted at the final discretion of Atomic Networks LLC.
Atomic Networks, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Atomic Networks shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.
Any support requests required for products from Atomic Networks shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative of Atomic Networks LLC.
We cannot guarantee that all of our promotional codes will work everytime. Atomic Networks is not liable for a code not working. If you have an issue redeeming a code, make a ticket in our billing system and we will work to resolve it with you.
Atomic Networks retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. Atomic Networks regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from Atomic Networks you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by Atomic Networks will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to Atomic Networks your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. Atomic Networks retains the sole right to stop, start, and modify your server at any given time.
We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed necessary. Services which are suspended for non-payment will be terminated 7 days after the renewal invoice is due. We do not terminate services without due cause.
You can reach us at[email protected] [email protected]